FAQS
Q: What is the shipping policy?
A: Worldwide shipping is 3-4 business days CARRIER:USPS PRIORITY.
Q: What size do you model on all clothes?
A: I weight 124, I model all small in jumpsuits, dresses, sets/tops & in jean I model size 3 or 5 depending on the stretch.
Q: What do you have on hand available?
A: Everything that’s projecting on here I have on hand. Unless items are for preorder which will be classify in the description so please make sure to read DESCRIPTIONS!!
A: Everything that’s projecting on here I have on hand. Unless items are for preorder which will be classify in the description so please make sure to read DESCRIPTIONS!!
Q: How can I get a refund or return a order?
A: I’m sorry unfortunately I don’t offer refund or returns ALL SALES ARE FINAL!!! PLEASE MAKE YOU READ OVER EACH ITEM DESCRIPTION BEFORE YOU PLACE YOUR ORDER!
A: I’m sorry unfortunately I don’t offer refund or returns ALL SALES ARE FINAL!!! PLEASE MAKE YOU READ OVER EACH ITEM DESCRIPTION BEFORE YOU PLACE YOUR ORDER!
Q: Do you OFFER Local Pickup or Delivery?
A: Yes, I now offer LOCAL PICKUP ONLY NO DELIVERY. I am located in Gramercy LA, 70052!! Pickup is available ONLY ON Monday, Wednesday, Saturday time varies 10AM-5PM(CST) or 3PM-6PM(CST)
A: Yes, I now offer LOCAL PICKUP ONLY NO DELIVERY. I am located in Gramercy LA, 70052!! Pickup is available ONLY ON Monday, Wednesday, Saturday time varies 10AM-5PM(CST) or 3PM-6PM(CST)
Q: How long do you allow customers to pickups?
A: You have within a month from your order ready for pickup confirmation to pickup if don’t you will be asked to pay the shipping fee. And will NO LONGER BE AVAILABLE TO CHOOSE THE OPTION ON PICKUP AGAIN!!!
Q: How can I order something that’s “OUT OF STOCK?”
A: Once a item is out of stock you will have to wait until I restock back on it
A: Once a item is out of stock you will have to wait until I restock back on it
Q: Do you offer Wholesale Vendors?
A: No I’m sorry I don’t offer wholesale vendors!
A: No I’m sorry I don’t offer wholesale vendors!
Q: How can I be notified when new arrivals are available?
A: You can subscribe to the website and follow the Instagram/Facebook page @db_kollection
A: You can subscribe to the website and follow the Instagram/Facebook page @db_kollection
Q: When do you release new arrivals?
A: Every month on Friday or Saturday!
A: Every month on Friday or Saturday!
Q: How will I know when my order is being shipped?
A: Make sure you use the correct email address/phone number when you place your orders! Due to once your order is fulfill a tracking number will be send to your email address/phone number!
A: Make sure you use the correct email address/phone number when you place your orders! Due to once your order is fulfill a tracking number will be send to your email address/phone number!
Q: If I track my package & it’s saying “ DELIVERED “ but I didn’t receive it!?
A: PLEASE check with your local postal office & file a claim every order COMES WITH INSURANCE!
A: PLEASE check with your local postal office & file a claim every order COMES WITH INSURANCE!
Q: What if I get a message saying “ Alert “ your package is being sent back to the sender incorrect address on the USPS tracking?
A: PLEASE go to your local postal office they will have the package inside with them or they may put it in your BOX if you have one!
A: PLEASE go to your local postal office they will have the package inside with them or they may put it in your BOX if you have one!
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